Risen Energy worked quickly this week to resolve an administrative error that led to the temporary delisting of a number of our products from the Clean Energy Council’s list of approved products.
All Risen Energy PV modules have now been relisted as of 8 September 2017.
We are committed to full compliance with the Clean Energy Council’s certification standards, and we deeply regret the misunderstanding that caused our products to be delisted.
Unfortunately, we provided the wrong information to the Clean Energy Council, and there was not enough time to correct the oversight before the deadline for compliance with the new standards.
We met with the Clean Energy Council on 29 August 2017 to resolve the matter, and resubmitted our certification documentation.
We have also streamlined our certification processes to ensure this error does not happen again.
In addition, this experience has given us the chance to review our product information. As a result, we have improved the clarity and accuracy of the information we provide to our customers – eliminating the potential for confusion and enhancing safety for installers.
We look forward to continuing to work with the Clean Energy Council to ensure all our products comply with the high standards that the Australian marketplace expects.